| Change to
Found-it™ tracking system FREQUENTLY ASKED QUESTIONS


Can I use Oliver's Labels to fundraise?
Absolutely! Raise funds while providing parents with something they actually need! Click here to read about fundraising.


Can I become an Oliver's Labels agent/affiliate/reseller?
Of course! Join our team and make money from everything you sell. It costs nothing to join. Click here to become an agent.


I want a name on the first line and a phone number on the second line... how do I let you know?
When you fill out the personalization information for your labels, you only have one line to tell us what you want. However, if we see a name and phone number, we will put a line break before the phone number. If we see just a first and last name, we put the line break before the last name. Our designers look at each and every custom product individually and make line break decisions based on what will make your labels look their very best.


How many characters can I use for personalization?
Click here to see our list of maximum characters for each product.


Can I go over the maximum number of characters in your guidelines?
Our list of maximum characters is a guideline for what will look best. You may go over the limit by one or two characters (for example, a very long last name) if necessary. The more characters you use, the smaller the letters will be in order to fit in the available space. Please note that characters include letters and spaces.


What product can I use for a winter jacket?
For clothing that should not be ironed like winter jackets and other items with nylon shells, you can use Original labels or attach a Mini bag tag to a zipper!


Can I pay for my order offline?
We understand that some people may not feel comfortable paying online. No problem. You can email us or call us at 1-800-398-2060 with your order and we will let you know how to mail us a check payable to Oliver's Labels.


How long will it take to get my labels?
And, how much does shipping cost?

Delivery times and shipping costs vary depending on the delivery option you choose and the country being shipped to. Please consult the chart below for more information about your region.

Regular Delivery Service
Canada $ 1.50 about 2 to 4 business days
USA $ 3.00 about 4 to 6 business days
International $ 6.50 about 4 to 9 business days
  • uses lettermail with no tracking number
  • click on link for delivery standards
  • add 3 to 5 business days for production

Express Delivery Service
Canada $ 15.00 1 to 2 business days
USA $ 16.00 3 to 5 business days
International $ 46.00 4 to 7 business days
  • guranteed delivery date & tracking number
  • click on links for delivery standards in your area
  • add 3 to 5 business days for production


Can I have two names in one pack of labels?
Sorry, we can only print one name per pack.


Can I get all of my labels with just one image?
For example, just the train image from the Transportation theme?

Sorry, your package will contain each image in the theme.


Are your sticky labels vinyl?
Yes! Since November 2007 we perfected our top-secret method of printing full-color graphics on vinyl material! (When we first started OliversLabels.com, our labels were made of polyester.) Our labels are completely waterproof and incredibly durable.


How durable are Oliver's Labels?
Our labels and tags are made from high-performance, waterproof, weather-proof and scuff-proof materials that have been tested to be long lasting in a huge range of environments. Our sticky labels are so durable that they can be used on items that go in the dishwasher, microwave, fridge, freezer and outdoors. Our colourful iron-on clothing labels can be easily thrown in the washing machine and dryer. Our bag tags are meant to withstand harsh outdoor conditions.


I have a question not listed here!
Contact us with your question and we will get back to you within 24 hours.
Phone 1-800-398-2060 Email info@oliverslabels.com


Home | Products | Designs | Packages | Found-it™ | Agents | Fundraising | FAQ | Community | Company | Cart

Phone: 1-800-398-2060 | Fax: 416-551-5061
600 The East Mall, P.O.Box 11552, Toronto, Ontario M9B 4B1, Canada
Web: www.oliverslabels.com | Blog: www.oliverslabelsblog.com | Email: info@oliverslabels.com
Copyright 2008 Oliver’s Labels.